Help center
Tenants
Add tenants, assign rooms, move people in and out, and import your existing list.
- How to add a tenant in BoardHub — Add a new tenant or boarder in BoardHub with their name, room, move-in date and contact details, plus optional advance, deposit and portal access.
- How to move a tenant to another room — Transfer a tenant to a different room or property in BoardHub. Bed counts update on their own, and their bills and payment history stay with them.
- Record a tenant's advance, deposit and billing cycle — Use Money setup to record how many months of advance and deposit a tenant pays at move-in, the total due, and whether each one is already paid.
- How to move out a tenant in BoardHub — Mark a tenant as Moved when they leave. Their bed and plan slot free up, billing stops, and their bills and payment history stay on record.
- Import tenants from Excel or CSV into BoardHub — Move your tenant list from Excel or Google Sheets into BoardHub in one go. Download the template, upload your .xlsx or .csv file, match columns and import.
- The tenant profile: bills, payments and history in one place — Open any tenant's profile to see their contact info, payment terms, unpaid bills, payment history and balance, and to record payments or create bills fast.
Help topics
- Getting started — Create your account, set up your first boarding house and learn your way around BoardHub.
- Properties & rooms — Add boarding houses and rooms, set rent per room or per person, and track free beds.
- Tenants — Add tenants, assign rooms, move people in and out, and import your existing list.
- Bills — Create rent and utility bills, generate a whole month at once, split utilities and apply discounts.
- Payments — Record cash, GCash, Maya and bank payments, approve proof from tenants and print receipts.
- Tenant portal — Give tenants their own login to see bills, send payment proof and report repairs.
- BoardHub AI — Ask about your boarding house in English, Taglish or Bisaya and let the AI prepare payments, bills and reminders.
- Reminders & messaging — Remind tenants who owe, chat with tenants and post announcements.
- Repairs — Track maintenance requests from tenants from reported to fixed.
- Expenses & reports — Log expenses and see collection, income and occupancy reports.
- Website & bookings — Your own boarding house website with live rooms, online reservations and a 24/7 AI concierge.
- Account & security — App lock, two-step verification, passwords and keeping your account safe.
- Plans & billing — Free vs Pro, upgrading with GCash, Maya or bank transfer, renewals and limits.
- Troubleshooting — Fixes for the most common problems landlords and tenants run into.