Help center
Troubleshooting
Fixes for the most common problems landlords and tenants run into.
- Tenant can't log in to the tenant portal — Fix the common tenant portal sign-in problems: no tenant found, no password set, wrong password, locked account or disabled access.
- A bill amount looks wrong - common reasons and fixes — Why a tenant's bill shows a different amount than expected: room splits, partial payments, penalties, discounts or advance credit, and how to fix it.
- A tenant's GCash or Maya payment proof isn't showing — Your tenant says they sent a payment proof but you can't find it. Where to look in Payments > For Approval, and what to check when it's missing.
- BoardHub app not updating or showing old information — Installed BoardHub looks old, or a screen shows stale data? Check your version, tap Check for updates, and refresh or reopen the app to fix it.
- BoardHub AI isn't answering or shows an error — Fixes for BoardHub AI errors: daily message limit reached, a confirm card that timed out, a temporary snag, or the assistant being switched off.
- Can't add more rooms, tenants or boarding houses — Seeing "You've reached your room limit"? Free allows 1 boarding house, 10 rooms and 15 active tenants. Here's how to free a slot or upgrade.
Help topics
- Getting started — Create your account, set up your first boarding house and learn your way around BoardHub.
- Properties & rooms — Add boarding houses and rooms, set rent per room or per person, and track free beds.
- Tenants — Add tenants, assign rooms, move people in and out, and import your existing list.
- Bills — Create rent and utility bills, generate a whole month at once, split utilities and apply discounts.
- Payments — Record cash, GCash, Maya and bank payments, approve proof from tenants and print receipts.
- Tenant portal — Give tenants their own login to see bills, send payment proof and report repairs.
- BoardHub AI — Ask about your boarding house in English, Taglish or Bisaya and let the AI prepare payments, bills and reminders.
- Reminders & messaging — Remind tenants who owe, chat with tenants and post announcements.
- Repairs — Track maintenance requests from tenants from reported to fixed.
- Expenses & reports — Log expenses and see collection, income and occupancy reports.
- Website & bookings — Your own boarding house website with live rooms, online reservations and a 24/7 AI concierge.
- Account & security — App lock, two-step verification, passwords and keeping your account safe.
- Plans & billing — Free vs Pro, upgrading with GCash, Maya or bank transfer, renewals and limits.
- Troubleshooting — Fixes for the most common problems landlords and tenants run into.