How to approve a tenant's GCash or Maya payment proof
Tenants send GCash, Maya or bank payment proof from the Tenant Portal. Review the screenshot under Payments, For Approval, then approve or reject it.
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When a tenant pays by GCash, Maya or bank transfer, they can send you the details and a screenshot from their Tenant Portal. You check it once, tap Approve, and BoardHub records the payment for you.
Step by step
- Open Payments and tap the For Approval tab. On a phone, tap Payments in the bottom bar. When proofs are waiting it opens straight to approvals, and the payment email or phone alert opens the exact payment.
- Under Pending Review, find the request. It shows the tenant, Amount, what it's For, the Method and Date.
- If the tenant attached a screenshot, tap Payment proof — tap to enlarge to check it.
- Open your GCash, Maya or bank app and confirm the money and reference number really came in.
- Tap Approve. Or tap Reject, add a Reason for rejection (optional), and confirm.
Money›Payments›For Approval
What happens next
- Approved: the payment is recorded on that bill, the bill becomes Paid or Partially Paid, and the tenant gets a "Payment Approved" notification.
- Rejected: nothing is recorded and the tenant is told, with your reason.
Past requests are kept under Approved, Rejected and Withdrawn (requests the tenant cancelled).
Tips
- Always check your actual wallet or bank app before approving. A screenshot alone can be edited.
- Tap the refresh button next to the tabs to load new requests without leaving the page.
- If a tenant paid but forgot to send proof, just record the payment yourself with Record Payment.
Tip: Make sure your GCash, Maya or bank details are set up under How tenants pay you in My Account, so tenants know where to send the money.
Frequently asked questions
How do I know a new proof has arrived?
Payments shows a red count on the For Approval tab, and you get a notification. Install BoardHub and allow notifications to get alerts on your phone.
What if the money never arrived?
Tap Reject and give a reason, like Reference number not found. The tenant is notified and can send the correct proof.