Turn on the 24/7 AI concierge and reply to website chats
Add a chat box to your website where an AI concierge answers visitors from your real room data and hands the chat to you when needed. Pro only.
Last updated
Many boarders inquire late at night. The AI concierge answers right away with your real availability, so you don't lose them while you sleep.
Pro: The website chat and AI concierge are part of Pro.
Step by step
- Open My Website, then Website Builder, then Live Chat.
- Switch on Enable chat widget on landing page.
- Leave AI Concierge on to let the AI answer, or switch it off to answer every chat yourself.
- Optional: write an Auto-Response Message that greets visitors when they start a chat.
- Tap Save Page.
My Website›Website Builder›Live Chat
What the AI concierge does
- Answers questions using your website content, contact details and live room availability.
- Shows rates only if you turned on Show monthly rates publicly.
- Helps visitors reserve a room with a reservation button.
- Hands the chat to you when it's unsure or the visitor asks for the owner.
Replying to website chats
- Open Bookings and tap the Website chats tab.
- Open a conversation from the Open list. You'll see the whole chat, including the AI's replies.
- Type your reply. When it's done, tap Mark handled to move it to Handled.
Tips
- Turn on Show room availability on my website so the AI can give real answers about free rooms.
- Fill in your About section and features. The more facts on your page, the more questions the AI can answer.
Frequently asked questions
Will the AI make up prices or rules?
It only uses facts from your website and BoardHub data. If something isn't there, like hidden rates or curfew rules, it tells the visitor the owner will answer and passes the chat to you.
Where do I reply to visitors?
In Bookings, on the Website chats tab.