What tenants see in the BoardHub Tenant Portal
A tour of the Tenant Portal from your tenant's side: balance, bills and due dates, payments and receipts, repair requests, notifications and their profile.
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Knowing what your tenants see helps you answer their questions. Here's the portal from their side, section by section.
The sections
- Overview (Home on phones): their Outstanding Balance, Total Paid (Approved) and number of Active Bills, a Submit a Payment button, and Your Payment Terms (billing cycle, advance and deposit).
- Bills & Dues: every unpaid bill with its due date and how much is already paid. Bills waiting for your approval show "Awaiting landlord's approval".
- Payments: their Payment Requests with status, plus Approved & Recorded Payments, each with a print button and Print All.
- Maintenance: their repair requests and a New Request button. On a phone it is under More.
- Messages: a chat with you, when your account is on Pro. On a phone it is under More.
- Notifications (on a phone: More, then Alerts): approvals, reminders and other updates from you.
- Profile: their personal details, photo, password and security settings.
Step by step: how a tenant gets around
- Sign in at boardhubph.com/tenant-portal with their email and password.
- Check Overview for the balance owed.
- Open Bills & Dues to see what's due and when.
- Tap Submit a Payment (or the + button on a phone) to send payment proof.
- Open Payments later to see if you approved it and print a receipt.
What happens next
When you record a payment, approve a proof, add a bill or reply to a repair, the tenant sees it the next time they open the portal, and gets a notification for approvals and reminders.
Tips
- If a tenant's birthdate, emergency contact, home address or guardian name is missing, the portal opens on their Profile and asks them to fill it in. That completes your records for you.
- Tenants can switch between light and dark mode and install the portal on their phone.
Pro: With Pro, tenants can chat with you under Messages, and you can reply from their profile or the Messages page.
Frequently asked questions
Can tenants see other tenants or my income?
No. Each tenant sees only their own bills, payments, requests and messages.
Why can't my tenant message me in the portal?
Messaging needs your account to be on Pro, and the tenant must be marked Active.